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Grievance Redressal System

If anybody has any doubts or complaints regarding any associate/product or company. then reach us by filling a simple online form. We will get back to you at the earliest.

Enquiry Form

Types of complaint:

  • Leg Pulling
  • Termination
  • Sponsor change/corrections
  • Leg change/ Shifting
  • Resignation
  • Profile Change
  • On-line Selling
  • Complaint(billing issue, Bv selling, BV stolen, payment issues, product not received, up-line not supporting, misguiding, abusing, misbehave with down-line, Fake offers, Extra amount charge from associates)

Process of above Complaints:-

Leg Pulling

  • Firstly we received a complaint through mail or by hand from associates
  • Secondly we reply them that and the tat time for this is 5-10 days
  • Maintain record in excel and start the calling process in this
  • Calling:-we call to applicant 2nd id no., 2nd id active sponsor and 2nd id chairman

Note:-Complaint of Leg Pulling should be considered from 25th to 25th of every month only

Min. time duration is:-5-10 days

Max. Time duration is 25-30 days(in exceptional cases only)

Termination

  • Complaint received through Mail or sometimes by whatsapp
  • Maintain record in excel
  • After receiving the mail we make an notice to concern person and done the courier process
  • Total time for this is for 45 days if we receives a complaint that the person is involved in other company then we will send a notice to him first and after 15 days after the notice received by that person we block his id and after blocking of id if he / she is not responding to company then we make a final call to him/her and terminate his id permanently

Min. time duration is:-30-35 days

Max. time duration is 40-45 days

Online Selling

  • We received this compliant through whatsapp and sometimes we search by our self only
  • Order placed from different shopping sites
  • Order receives within 5-6 days
  • We find person identity through bill attached with it from Pan No. we find the store or associates id
  • Then call to the associates and they give us the clarifications in return
  • Then if they repeat the same mistake we block his store or associates id

Complaint (billing issue, Bv selling, BV stolen, payment issues, product not received, up-line not supporting, misguiding, abusing, misbehave with down-line, Fake offers, Extra amount charge from associates)

  • Complaint is received through Mail
  • Revert on mail within 48 hours
  • Call to Complainer
  • Call to Complainant
  • If required then conference with both parties, after solution revert on mail

Min time for matter resolved: 1 week

Max time for matter resolved: 15-20 days or 1-2 months

Resignation (id delete or id activation)

  • Resignations are received through imc app (IMC member portal), sometimes the associates by mistake withdrawn there resignation and cannot re- resign through there app in that case we guide them to send resign through mail and they mention the reason for giving resign through mail (it is compulsory)
  • Reply for this is given within 48 hours and and information given to chairman and above within one week
  • Regarding activation of id:-if associates withdrawn there resign than they will send mail to us , after that on their registered no. verification call is done and as per there feedback we do the same max time for id activation is 2-3 days

Note: - it will take 6 months to delete an associate id (Fix time)

Sponsor Change/correction:-

  • Matter is received through mail or sometimes hand written application
  • Verification from up-line via call
  • Take action accordingly

Max. Time duration is 2-3 days

Leg Change/Shift

  • Matter is received through Mail or by hand
  • Verification is done

Max. Time duration is 3-4 days

Profile Change

  • Matter receives through Mail
  • Check all proofs for changes

Max. Time duration is 3-4 days

Note:-After solution, send reply on mail and also note down in excel

Grievance Redressal Officer

Mr. Sandeep Verma

grievancecell@imcbusiness.com

List of Terminated Direct Sellers